Privacy Policy

Reeloop ("the App", "we", "us", "our"), operated by Tranquil Mind Technology JSC, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the App, you agree to this Policy.

Reeloop is a vertical short-drama streaming app: you swipe through bite-sized romance, revenge, billionaire and fantasy series whose episodes run one to two minutes each. You do not need to create an account to use it — there is no sign-up, login, or user profile.

1. Information we collect

The App has no registration, no messaging and no user-generated content, so we collect no name, email address, phone number, photos, contacts, microphone audio or precise GPS location. The App requests only the INTERNET, ACCESS_NETWORK_STATE and advertising-ID (AD_ID) permissions.

The following information is collected automatically and does leave your device:

• Device and advertising identifiers — your Google Advertising ID (resettable), an app-instance identifier, and device model, manufacturer, operating-system version and language.
• Approximate location — country and region only, derived from your IP address by our advertising and analytics providers. We do not collect GPS or street-level location.
• App activity — which series and episodes you open, watch progress, the categories you browse, screens viewed, and session length.
• Crash logs and diagnostics — stack traces, device state at the time of a crash, and performance data.
• Purchase status — whether a subscription is active, its product identifier, and its renewal state. Payment card details are handled entirely by Google Play; we never see or store them.
• Device integrity signals — anti-tampering and app-attestation checks (for example, whether the device is rooted, whether the app package has been modified, and a Play Integrity attestation token) used to protect against fraud and piracy.

Stored on your device only. Watch history, favourites, your coin balance, subtitle and language settings, and consent choices are saved locally on your device and are not uploaded to us. In-app search also runs entirely on your device: the App downloads the series catalogue and filters it locally, so the words you type into the search box are never sent to us or to any third party.

2. How we use information

• To provide and operate the App: deliver the video catalogue, resume playback where you left off, and keep the interface in your language.
• To show advertising and to measure it: serve banner, interstitial, app-open, native and rewarded ads, cap how often they appear, and measure installs and ad performance.
• To analyse and improve: understand which series and features are used so we can improve the catalogue and the app.
• To protect the service: detect fraud, abuse, tampered builds and invalid ad traffic.
• To process purchases: activate and restore ad-free subscriptions.
• To comply with legal obligations.

3. Third-party services

The App includes the following third-party software development kits. Each receives only the data needed for its stated purpose.

Ad consent. In the European Economic Area, the United Kingdom and Switzerland we present a Google-certified consent message (Google User Messaging Platform) when you first open the App, before personalised advertising is enabled. Your choice is stored on your device. To change or withdraw it, you can reset or delete your advertising ID as described below, clear the App's storage so the consent message is shown again the next time you open the App, or email us at contact@tranquilmind.co and we will action your withdrawal.

Resetting or limiting your advertising ID. On Android you can reset your advertising ID or delete it entirely in Settings → Privacy → Ads. Deleting it stops personalised advertising; ads will still appear, but they will be non-personalised.

4. How we share information

We do not sell your personal information for money. We share information only:

• with the providers listed in section 3, for the purposes stated there;
• when required by law, legal process or a valid governmental request;
• to protect the rights, property or safety of our users, the public or us;
• in connection with a merger, acquisition or sale of assets, subject to this Policy.

Where personalised advertising is enabled, the sharing of advertising identifiers with ad partners may be treated as a "sale" or "sharing" of personal information under certain United States state privacy laws. You may opt out by resetting or deleting your advertising ID as described above, by withdrawing consent as described under "Ad consent" in section 3, or by emailing us at contact@tranquilmind.co.

5. Legal bases (EEA/UK — GDPR)

• Consent — personalised advertising and, where required, analytics. You may withdraw consent at any time by the means described under "Ad consent" in section 3; withdrawal does not affect processing carried out before you withdrew.
• Legitimate interests — operating the App, non-personalised advertising, security, fraud prevention and product improvement.
• Performance of a contract — providing and restoring subscriptions.
• Legal obligation — tax, accounting and lawful requests.

6. Data retention

We keep information only as long as necessary for the purposes described above or as required by law. Analytics and crash data are retained for a limited period under our providers' standard retention settings; advertising identifiers are retained by our ad partners according to their own policies, linked in section 3. Data stored on your device is removed when you clear the App's storage or uninstall it.

7. Your rights

EEA/UK (GDPR). You have the right to access, correct, delete, port, object to or restrict processing of your personal data, to withdraw consent at any time (see "Ad consent" in section 3), and to lodge a complaint with your national data protection authority.

California (CCPA/CPRA). You have the right to know what personal information is collected, to delete it, to correct it, to opt out of its sale or sharing and of targeted advertising, and not to be discriminated against for exercising these rights.

Other regions. Equivalent rights apply under Brazil's LGPD, Canada's PIPEDA and comparable laws.

How to request deletion of your data

Because the App has no accounts, we cannot identify you from a name or email address. To request deletion of the data associated with your device:

1. Email contact@tranquilmind.co with the subject line "Reeloop — data deletion request".
2. Include your Google Advertising ID (Android: Settings → Privacy → Ads), your device model, and the approximate dates you used the App, so we can locate the associated records.
3. We will confirm receipt and complete the request within 30 days, and will pass the deletion request on to the providers in section 3 that hold data keyed to that identifier.

You can also delete everything held on your device at any time by clearing the App's storage or uninstalling it, and you can stop future collection of your advertising identifier by deleting it in your Android settings. The same address may be used to exercise any other right listed above.

8. Children's privacy

The App is intended for users aged 16 and older and is not directed to children. Some series contain mature dramatic themes. We do not knowingly collect personal information from children under 16, or the applicable minimum age of digital consent in your region. If you believe a child has provided us with information, contact us at contact@tranquilmind.co and we will delete it.

The App has no chat, messaging, comments, profiles or any other feature that lets users communicate with one another or upload content.

9. International data transfers

Your information may be processed in countries other than your own, including the United States. Where required, we and our providers rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

10. Data security

Traffic between the App and our servers and our providers is encrypted in transit using HTTPS/TLS, and the App performs runtime integrity checks and server-side app attestation to detect tampering. We apply reasonable technical and organisational measures, but no method of transmission or storage is 100% secure.

11. Third-party content

The series available in the App are supplied by content licensors, and advertisements are supplied by the ad networks listed in section 3. We are not responsible for the content of third-party advertisements or for external sites they link to. Please review those third parties' own policies before interacting with them.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of the App after a change means you accept the updated Policy.

13. Contact us

Tranquil Mind Technology JSC
No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam
Email: contact@tranquilmind.co

© 2026 Tranquil Mind Technology JSC (@Tranquil Mind Technology JSC). All rights reserved.