Privacy Policy
Pixa AI ("the App", "we", "us", "our"), operated by Tranquil Mind Technology JSC, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the App, you agree to this Policy.
Pixa AI is an AI avatar and art studio that turns your selfies and photos into AI-generated avatars, artwork, and videos, and offers AI photo tools (enhance, expand, remove object, background removal). You do not need to create an account to use the App; there is no login, username, or password.
1. Information We Collect
We collect only the data that leaves your device. We do not ask for your name, email, phone number, or any login credentials.
- Photos and images you choose (may include your face). When you use an AI tool such as avatar/art generation, enhance, expand, or remove object, the specific photo or image you select from your gallery (or capture with the camera) is uploaded to our AI processing providers to generate your result. Because the App is designed for selfies and portraits, these images often contain your face and likeness. We use these images only to produce the result you requested; we do not use them for facial recognition, biometric identification, or to build a face template, and we do not create any unique biometric identifier from them. We only process the images you actively choose for a generation; we do not scan, browse, or upload your photo library in bulk. Background removal (and NSFW filtering) runs entirely on your device and no image is uploaded for those features.
- Device and advertising identifiers. Device identifiers and your device's advertising ID (Android Advertising ID / iOS IDFA) are collected by our advertising, analytics, and attribution partners.
- Approximate location. Our advertising partners may derive an approximate (coarse) location from your IP address for ad targeting and measurement. We do not collect precise/GPS location, and the App requests no location permission.
- App activity. In-app events and interactions (for example, which tools you open and generations you run) are collected for analytics and advertising.
- Purchase information. When you buy a subscription or a credit pack, the store (Google Play / Apple App Store) processes the payment and reports the purchase status to us. We never receive or store your full card number or payment credentials.
- Crash logs and diagnostics. Crash reports, error logs, and performance diagnostics are collected to keep the App stable.
2. How We Use Information
- Provide and operate the App and its AI features (generate avatars, art, and videos; enhance, expand, and edit photos).
- Serve and measure advertising, including rewarded ads that grant in-app credits.
- Measure marketing attribution and campaign performance (e.g. which ad brought you to the App).
- Analytics and product improvement.
- Fraud prevention, security, and compliance.
- Process and validate purchases and manage your credit balance.
- Comply with legal obligations.
3. Third-Party Services
The App uses the following third-party services, each of which may receive data as described. Please review their privacy policies:
| Provider | Purpose | Policy |
|---|---|---|
| Google Firebase (Analytics, Crashlytics, Remote Config, Cloud Firestore) | Analytics, crash reporting, configuration | firebase.google.com/support/privacy |
| Google AdMob | Advertising (serving & measurement) | policies.google.com/privacy |
| Meta Audience Network / Facebook SDK | Advertising mediation, plus app-event analytics and attribution (collects advertising ID) | facebook.com/about/privacy |
| Mintegral | Advertising mediation | mintegral.com/en/privacy |
| Pangle | Advertising mediation | pangleglobal.com/privacy |
| AppLovin | Advertising mediation | applovin.com/privacy |
| Vungle (Liftoff) | Advertising mediation | vungle.com/privacy |
| Adjust | Mobile attribution, analytics & ad-revenue measurement | adjust.com/terms/privacy-policy |
| getimg.ai | AI image generation & editing | getimg.ai/privacy-policy |
| fal.ai | AI video generation | fal.ai/privacy-policy |
| Google Play Billing / Apple App Store | Subscriptions & in-app purchases | policies.google.com/privacy · apple.com/legal/privacy |
4. How We Share Information
We do not sell your personal information for money. We share data with the third-party providers listed in Section 3 to operate the App, serve advertising, run AI generations, and process purchases; for legal reasons (to comply with law or protect rights and safety); and in connection with a merger, acquisition, or business transfer.
Because we allow personalized advertising, certain U.S. state privacy laws (e.g. California's CCPA/CPRA) may treat sharing device/advertising identifiers with ad networks for targeted advertising as a "sale" or "sharing." You may opt out of personalized ads as described in Sections 3 and 7.
5. Legal Bases (EEA/UK — GDPR)
- Consent — personalized advertising and analytics where consent is required.
- Legitimate interests — core functionality, security, fraud prevention, and product improvement.
- Contract / legal obligation — processing purchases and complying with law.
6. Data Retention
We keep data only as long as necessary for the purposes above or as required by law. Advertising and analytics identifiers are retained according to each partner's retention periods; crash and diagnostic data are kept for a limited period. Photos submitted for AI processing are retained only as long as needed to produce and deliver your result, subject to our AI providers' own retention terms.
7. Your Rights
GDPR (EEA/UK): access, correct, delete, port, object to or restrict processing, and withdraw consent; and lodge a complaint with your data protection authority.
CCPA/CPRA (California) and similar U.S. state laws: know, delete, and correct your information; opt out of the "sale"/"sharing" of personal information and of targeted advertising; and non-discrimination for exercising your rights.
Other regions (LGPD, PIPEDA, etc.): equivalent rights under your local law.
To exercise any right, email us at the address in Section 12. Because the App has no account, please include your device advertising ID and device details so we can locate and act on the associated data. You can also request deletion of data by contacting us at that address.
8. Children's Privacy
The App is intended for users aged 13 and older and is not directed to children under 13 (or the minimum age of digital consent in your country). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.
9. International Data Transfers
Your data may be processed in countries other than your own, including the United States. Where required, we and our providers rely on appropriate safeguards (such as Standard Contractual Clauses).
10. Data Security
We use encryption in transit (HTTPS/TLS) and reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted here with a new "Last updated" date. Continued use of the App after changes means you accept the updated Policy.
12. Contact Us
Tranquil Mind Technology JSC
No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam
Email: contact@tranquilmind.co