Privacy Policy

Panelo ("the App", "we", "us", "our"), operated by Tranquil Mind Technology JSC, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the App, you agree to this Policy.

Panelo is a mobile app for watching vertical short drama series in short, full-screen episodes, supported by advertising. You do not need to create an account to use it, and we do not ask for your name, email address, phone number, or payment details.

1. Information we collect

We collect only the information described below. Most of it is collected automatically by the App and by the third-party services listed in Section 3.

a) Device and advertising identifiers. Your device's advertising ID (for example, the Google Advertising ID), app-instance and installation identifiers generated by our analytics and attribution partners, and app-integrity tokens used to verify that requests come from a genuine copy of the App.

b) App activity and interactions. Screens you view and actions you take in the App, for example opening the App, completing onboarding, opening a series or episode, watching or closing an ad, granting or denying the notification permission, and tapping a reminder notification.

c) Approximate location. A coarse location (such as country or city) inferred from your IP address by our advertising, attribution, and analytics partners. The App does not request GPS or precise location permission.

d) Information about installed apps. Some advertising and attribution SDKs integrated in the App may check whether certain other apps are installed on your device, for example to measure ad campaigns and prevent ad fraud.

e) Crash logs and diagnostics. Crash reports, error logs, performance data, device model, operating-system version, app version, language, and network type. For security purposes, the App also detects signs of tampering, rooting, hooking frameworks, emulators, or debugging, and reports these security signals together with basic device and app information.

f) Technical data sent when loading content. When the App loads series, episodes, artwork, and subtitles, our content servers and delivery networks receive your IP address, the content requested, your language preference, and an app-integrity token, as is necessary to deliver the content.

Information we do not collect. We do not collect your name, email address, phone number, contacts, photos, files, microphone or camera data, precise location, or payment card details.

2. How we use information

We use the information above to:

• Provide and operate the App, including delivering series and episodes, subtitles, and unlocking episodes after rewarded ads;
• Remember your preferences on your device, such as your language, subtitle settings, and viewing progress;
• Show advertising, including personalized ads where you have consented or where permitted by law, and measure ad performance and app-install attribution;
• Understand usage and improve the App, through aggregated analytics;
• Diagnose crashes and fix bugs;
• Protect the App and our users, including detecting fraud, invalid ad traffic, tampering, and unauthorized copying or redistribution of content;
• Send optional reminder notifications, only if you allow notifications; and
• Comply with legal obligations and enforce our Terms of Service.

3. Third-party services

The App uses the following third-party services, which may collect information as described in Section 1. Each processes data according to its own privacy policy.

Advertising consent. Where required by law (for example, in the European Economic Area, the United Kingdom, and Switzerland), the App asks for your consent through Google's User Messaging Platform before showing personalized ads. If you do not consent, you may still see non-personalized ads, which rely on limited data such as contextual information and approximate location. To change your consent choice, clear the App's data in your device settings (or reinstall the App) and make a new choice when prompted, or contact us.

Resetting or limiting your advertising ID. You can reset your advertising ID or opt out of ads personalization at any time. On Android, go to Settings → Google → Ads (or Settings → Privacy → Ads, depending on your device) and choose Reset advertising ID or Delete advertising ID. On iOS, go to Settings → Privacy & Security → Tracking.

4. How we share information

We do not sell your personal information for money. We share information only as follows:

• With the service providers and partners listed in Section 3, for the purposes described there;
• For legal reasons, when we believe in good faith that disclosure is required by law, regulation, legal process, or a governmental request, or is necessary to protect the rights, property, or safety of our users, the public, or us;
• In a business transfer, such as a merger, acquisition, financing, or sale of assets, in which case information may be transferred subject to this Policy.

U.S. state privacy laws. Because advertising partners use device identifiers and app-activity data to show personalized ads, this may be considered a "sale" or "sharing" of personal information, or "targeted advertising", under some U.S. state laws such as the California Consumer Privacy Act (CCPA/CPRA). You can opt out by deleting or resetting your advertising ID or turning off ads personalization in your device settings (see Section 3), or by contacting us at contact@tranquilmind.co.

5. Legal bases for processing (EEA, UK, and Switzerland)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your information on the following legal bases:

• Consent, for personalized advertising and, where required, for related device access and analytics. You may withdraw consent at any time (see Section 3), without affecting processing carried out before withdrawal;
• Legitimate interests, for operating and delivering the App and its content, non-personalized advertising that funds the free service, crash reporting, security, fraud prevention, and improving the App, where these interests are not overridden by your rights; and
• Legal obligation, where we must process information to comply with the law.

6. Data retention

We keep information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

• Analytics data is retained according to our Firebase Analytics retention settings, after which event-level data is deleted.
• Crash logs and diagnostics are retained for a limited period needed to identify and fix issues.
• Advertising and attribution data is retained by our partners according to their own retention policies (see Section 3).
• Server logs from content delivery are kept only for a short period for security and operations.
• Data stored locally on your device remains until you clear the App's data or uninstall the App.

7. Your rights

Depending on where you live, you may have the following rights regarding your personal information.

EEA, UK, and Switzerland (GDPR / UK GDPR). You have the right to access, correct, delete, or receive a portable copy of your personal information; to restrict or object to its processing (including for direct marketing); to withdraw consent at any time; and to lodge a complaint with your local data protection authority.

California and other U.S. states (CCPA/CPRA and similar laws). You have the right to know what personal information we collect, use, and disclose; to request deletion and correction; to opt out of the "sale" or "sharing" of personal information and of targeted advertising; and not to be discriminated against for exercising these rights.

Other regions. Residents of other jurisdictions, including Brazil (LGPD), Canada (PIPEDA), Vietnam (Decree 13/2023/ND-CP on Personal Data Protection), and elsewhere, may have similar rights under local law.

How to exercise your rights, including data deletion. Email us at contact@tranquilmind.co with the subject line "Privacy request – Panelo". Because the App has no accounts, we cannot identify you by name or email. Please include your device's advertising ID (on Android: Settings → Google → Ads) and your device model, so that we can locate and delete the data associated with your device, including by submitting deletion requests to our analytics and attribution partners where they support it. We may need to verify your request and will respond within the time required by applicable law. You can also delete all data stored locally by the App at any time by clearing the App's data or uninstalling it, and you can stop further collection by uninstalling the App.

8. Children's privacy

The App contains drama series with mature themes and is intended for users aged 16 and older. The App is not directed to children, and we do not knowingly collect personal information from children under 13 (or under the higher minimum age of digital consent in your country, such as 16 in parts of the EEA). If you believe a child has provided personal information through the App, please contact us at contact@tranquilmind.co and we will take steps to delete it.

9. International data transfers

We and our service providers may process and store information in countries other than your own, including Vietnam, the United States, Singapore, and countries in the European Union. These countries may have data protection laws different from those of your country. Where required, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, for transfers of personal information.

10. Data security

Information sent between the App, our servers, and our partners is encrypted in transit using HTTPS/TLS. We use reasonable technical and organizational measures, including app-integrity verification and anti-tampering protection, to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-party content and links

The App streams series and artwork provided by content partners, and may contain ads or links to third-party websites and services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before interacting with their content, ads, or services.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version at https://policy.tranquilmind.co/panelo/privacy and update the "Last updated" date above. If changes are material, we may also notify you in the App. Your continued use of the App after an update means you accept the updated Policy.

13. Contact us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

Tranquil Mind Technology JSC
No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam
Email: contact@tranquilmind.co

© 2026 Tranquil Mind Technology JSC (@Tranquil Mind Technology JSC). All rights reserved.