Terms of Service

These Terms of Service ("Terms") govern your use of the Onaira mobile application ("the App"), operated by Tranquil Mind Technology JSC ("we", "us", "our"). By downloading, installing or using the App, you agree to these Terms and to our Privacy Policy (https://policy.tranquilmind.co/onaira/privacy). If you do not agree, do not use the App.

1. Eligibility

You must be at least 16 years old to use the App, or older if the age of digital consent in your country is higher. The App contains dramatised entertainment with mature themes — romantic and suggestive situations, dramatised violence, and depictions of alcohol and smoking — and is not intended for children.

By using the App you confirm that you meet this age requirement, that you are not barred from using it under the laws of your country, and that you are not on any applicable sanctions list. If you are under the age of majority where you live but old enough to use the App, you confirm that your parent or legal guardian has reviewed and agreed to these Terms.

2. Licence

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use one copy of the App on a device you own or control, for your own personal, non-commercial entertainment.

You may not, and may not permit anyone else to:

• copy, reproduce, distribute, publicly perform, publicly display, rent, lease, sell or sublicense the App or any content in it;
• modify, adapt, translate, or create derivative works from the App;
• reverse-engineer, decompile or disassemble the App, or attempt to derive its source code, except to the limited extent such acts cannot lawfully be prohibited under applicable law (including, in the European Union, the mandatory exceptions in the Software Directive);
• remove, obscure or alter any copyright, trademark or other proprietary notice;
• download, record, capture, re-stream, rip or otherwise make a persistent copy of any video episode, or circumvent any technical measure that protects the content;
• extract, scrape or index the catalogue, its metadata, or our application programming interfaces, whether manually or by automated means.

All rights not expressly granted to you are reserved by us and our licensors. This licence terminates automatically if you breach these Terms.

3. The service

Onaira gives you access to a catalogue of vertical short-drama series — romance, revenge, CEO, mafia, werewolf and related genres — streamed to your device one short episode at a time. The App also provides a home feed, genre browsing, search, a personal library with resume and saved-series functionality, a random-title picker, optional reminder notifications, and a share function.

The catalogue is licensed from third-party content providers and changes over time. Series and episodes may be added, edited or removed at any time, and availability may differ by country or region because of licensing restrictions. We do not guarantee that any particular series will remain available, or that a series you have started will remain available until you finish it.

The App requires an internet connection to stream. It does not provide offline downloads. We may change, suspend, limit or discontinue the App or any of its features, in whole or in part, at any time, with or without notice. We may also release updates, and some updates may be required for the App to keep working.

4. Purchases, subscriptions and advertising

4.1 Free to download, funded by advertising

The App is free to download and free to watch, and is funded by advertising. Advertisements appear as banners, in-feed placements, full-screen interstitials, and when you open the App. Advertisements are supplied by third-party advertising networks; we do not control their specific content, and their appearance is not an endorsement by us. Section 3 of our Privacy Policy lists our advertising partners and explains your consent and opt-out choices.

4.2 Rewarded advertising

Where the App offers it, you may be able to unlock specific episodes by voluntarily watching a rewarded advertisement to completion. Watching a rewarded advertisement is always optional. Any unlock obtained this way is a convenience tied to your device and your installation of the App; it has no monetary value, cannot be transferred, sold or exchanged, and may be lost if you clear the App's data, uninstall the App, or change device. We may change or withdraw rewarded unlocks at any time.

4.3 Subscriptions and in-app purchases

Where and when the App offers them, optional paid subscriptions may unlock additional access and remove advertising. If you purchase one:

• All purchases are processed by Google Play Billing. We do not receive or store your card, bank or full payment details. Your purchase is also governed by the Google Play Terms of Service and Google's payment terms.
• The price and billing period are shown in the App, in your local currency, before you confirm. Prices may vary by country and may change; a change to the price of an existing subscription takes effect only in accordance with Google Play's rules and after any notice Google Play requires.
• Subscriptions renew automatically. Unless you cancel, your subscription renews at the end of each billing period and your Google account is charged the then-current price for the next period.
• To cancel, you must cancel at least 24 hours before the end of the current period, through your Google Play account settings (Google Play → Payments & subscriptions → Subscriptions). Uninstalling the App does not cancel a subscription. Cancelling stops future renewals; it does not shorten the period you have already paid for, and you keep access until that period ends.
• Free trials and introductory offers, where offered, convert to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. Eligibility rules for offers are set by Google Play, and an offer may be available only once per Google account.
• Refunds are handled under Google Play's refund policy, which you can start from your Google Play purchase history. Beyond that policy, purchases are non-refundable except where a refund is required by mandatory consumer law. If you are a consumer in the European Union or the United Kingdom, you have a statutory right of withdrawal within 14 days of purchase; by starting to use paid digital content immediately, you may lose that right, as the applicable law provides. Nothing in these Terms limits your mandatory consumer rights.

4.4 No blocking of advertising or access controls

You agree not to use any tool, modification or technique to block, hide, spoof or falsify advertisements or their measurement, or to obtain paid access without paying for it.

5. Acceptable use

You agree not to:

• use the App for any unlawful purpose, or in breach of any applicable law, regulation, or third-party right;
• infringe our or any third party's copyright, trademark, or other intellectual-property rights, including by redistributing episodes or screenshots of the catalogue beyond what fair use or the equivalent doctrine in your country permits;
• interfere with, disrupt, overload or attack the App, our servers or our content delivery, including by denial-of-service or by sending excessive automated requests;
• use bots, scrapers, crawlers, emulator farms, modified clients, or any automated system to access the App, generate fake ad impressions or clicks, or extract the catalogue;
• probe, scan, or attempt to gain unauthorised access to the App, our accounts, our infrastructure, or our application programming interfaces, or bypass any authentication, integrity check, rate limit or geographic restriction;
• impersonate us or misrepresent your affiliation with us; or
• resell, redistribute or otherwise commercially exploit the App or the catalogue.

We may investigate suspected violations and may suspend or permanently block access to the App or to our services from a device, installation, IP address, or account where we reasonably believe a violation has occurred.

6. Intellectual property

The App — including its software, source code, user interface, design, layout, graphics, icons, animations, text, and the Onaira name and logo — is owned by Tranquil Mind Technology JSC or its licensors, and is protected by copyright, trademark and other intellectual-property laws.

The drama series available through the App are the property of their respective rights holders and are made available to you under licence. Your licence in Section 2 gives you the right to stream them for personal viewing only; it transfers no ownership and grants no right to reproduce or redistribute them.

All series available through the App are works of fiction. Characters, events, organisations and incidents are the product of imagination or are used fictitiously, and any resemblance to actual persons, living or dead, or to actual events, is entirely coincidental.

Third-party trademarks, service marks and trade names that appear in the App or in advertising belong to their respective owners. Their appearance does not imply any affiliation with, endorsement by, or sponsorship of us. Onaira is not affiliated with, endorsed by, or sponsored by any studio, streaming platform, or brand referenced in or through the App.

If you believe content available through the App infringes your copyright, contact us at contact@tranquilmind.co with enough detail to identify the work and the allegedly infringing material, your contact information, and a statement of your good-faith belief and authority to act. We will review and, where appropriate, remove the content and address the source of the infringement.

7. Third-party services and content

The App relies on third-party services — advertising networks, analytics, attribution, app-integrity, and payment processing — and streams content licensed from third-party providers. Each of these operates under its own terms and privacy policy. Section 3 of our Privacy Policy identifies them and links to their policies.

We are not responsible for third-party services or content, for advertisements or their accuracy, or for any website or application you reach by tapping an advertisement or link. Your dealings with a third party you reach through the App are solely between you and that third party.

You also acknowledge that the App is distributed through the Google Play Store and that your use is subject to Google Play's terms. Google is not a party to these Terms and has no responsibility for the App.

8. Disclaimers

The App and all content are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, to the fullest extent permitted by law.

Without limiting that, we do not warrant that: the App will be uninterrupted, timely, secure or error-free; defects will be corrected; the App or our servers are free of harmful components; any particular series or episode will be available, or will remain available; playback will be free of buffering or quality variation on your network or device; or the App is compatible with every device or operating-system version.

The App is an entertainment product. Its content is dramatised fiction and is not advice of any kind — not medical, psychological, legal, financial or professional advice — and must not be relied on as such.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. Nothing in this section limits any mandatory consumer guarantee you have under the law of your country.

9. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or relating to your use of or inability to use the App, whether based in contract, tort (including negligence), strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.
• Our total aggregate liability for all claims relating to the App is limited to the greater of (a) the total amount you actually paid us or through Google Play for the App in the twelve months before the event giving rise to the claim, or (b) fifty United States dollars (USD 50).

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. Where that is the case, the exclusions and limitations above apply only to the extent permitted, and nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

10. Indemnification

You agree to indemnify, defend and hold harmless Tranquil Mind Technology JSC, its officers, directors, employees, contractors, licensors and agents from and against any claims, demands, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to: your breach of these Terms; your misuse of the App; your infringement of any intellectual-property or other right of a third party; or your violation of any applicable law. This obligation does not apply to the extent a claim arises from our own breach, negligence or wilful misconduct, and it applies only to the extent permitted by the law of your country.

11. Termination

You may stop using the App and end these Terms at any time by uninstalling it. Note that uninstalling does not cancel an active subscription — see Section 4.3.

We may suspend or terminate your access to the App or to our services, in whole or in part, at any time and without notice, if we reasonably believe you have breached these Terms, if required by law or by a rights holder, if necessary to protect the App or other users, or if we discontinue the App. Where we discontinue the App entirely and you hold an unexpired paid subscription, we will handle refunds in accordance with Google Play's policies and applicable consumer law.

On termination, the licence in Section 2 ends immediately and you must stop using the App. Sections 6 (Intellectual property), 8 (Disclaimers), 9 (Limitation of liability), 10 (Indemnification), 13 (Governing law and disputes) and any other provision that by its nature should survive, will survive termination.

12. Changes to these Terms

We may update these Terms to reflect changes in the App, our business, or the law. When we do, we will change the "Last updated" date at the top and publish the revised Terms at https://policy.tranquilmind.co/onaira/terms. If a change is material, we will give prominent notice in the App or by other reasonable means before it takes effect. Your continued use of the App after a revised version takes effect means you accept it. If you do not accept a change, stop using the App and cancel any subscription.

13. Governing law and disputes

These Terms and any dispute arising out of or relating to them or to the App are governed by the laws of the Socialist Republic of Vietnam, without regard to its conflict-of-laws rules. The courts of Hanoi, Vietnam have jurisdiction, and you and we submit to their venue.

This does not deprive you of protection you cannot be deprived of. If you are a consumer resident in the European Union, the United Kingdom, or another country whose law entitles you to bring proceedings in your own courts or to the protection of your own country's mandatory consumer law, those rights are preserved and this section does not override them.

Before starting formal proceedings, we ask that you contact us at contact@tranquilmind.co so we can try to resolve the matter informally. Many issues are resolved quickly this way.

14. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the App, and supersede any prior understanding on the subject.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions stay in force.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets.
• No third-party beneficiaries. Except as stated for Google in Section 7, these Terms create no rights for anyone who is not a party to them.
• Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including natural disaster, war, civil unrest, labour action, epidemic, network or power failure, or governmental action.
• Language. These Terms are drawn up in English. If we provide a translation and there is a conflict, the English version prevails, except where mandatory local law provides otherwise.

15. Contact

Tranquil Mind Technology JSC
No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam
Email: contact@tranquilmind.co