Privacy Policy

Mochi Chat ("the App", "we", "us", "our"), operated by Tranquil Mind Technology JSC, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the App, you agree to this Policy.

Mochi Chat is an AI companion app where you chat by text or voice with AI characters for entertainment and companionship. You do not need to create an account or sign in to use it.

1. Information We Collect

Information you provide that stays on your device

During onboarding you may enter a name, age, gender, interests, an email, and choose a profile photo. This profile information is stored locally on your device only and is not transmitted to our servers.

Chat content

When you send a message, your message text (and recent conversation context) is transmitted to our AI provider to generate a reply. If you use voice input, your speech is converted to text on your device and only the resulting text is sent. If you use voice replies (text-to-speech), the message text may be sent to a translation service for language detection.

Information collected automatically

When you use the App, we and our partners may collect:

• Device and advertising identifiers (e.g. Android Advertising ID, device identifiers).
• Approximate location derived from your IP address (not GPS) for advertising and analytics.
• App activity — in-app interactions, features used, and ad interactions.
• Purchase activity — subscription/purchase events and status (not your full payment card details, which are handled by Google Play).
• Crash logs and diagnostics — technical information to keep the App stable.

Microphone

With your permission, the microphone is used for the speech-to-text feature. Audio is processed by your device's speech recognition; we do not store or transmit raw audio recordings.

2. How We Use Information

• Provide and operate the App and its chat features.
• Remember your preferences and personalize your experience (on-device).
• Show and measure advertising, including rewarded ads that unlock features.
• Analytics, troubleshooting, and improving the App.
• Prevent fraud, abuse, and secure the App.
• Process subscriptions and purchases.
• Comply with legal obligations.

3. Third-Party Services

We use the following third-party services that may collect or receive data. Each is governed by its own privacy policy:

4. How We Share Information

We do not sell your personal information for money. We share data with the third-party services listed in Section 3 to operate the App, serve and measure advertising, and process purchases; for legal reasons; and in connection with a business transfer. Because we use personalized advertising, some U.S. state privacy laws may treat this as "sharing" or "sale" for targeted-advertising purposes — you can opt out as described in Sections 3 and 7.

5. Legal Bases (EEA/UK — GDPR)

• Consent — personalized advertising and analytics where consent is required.
• Legitimate interests — core functionality, security, and improving the App.
• Contract / legal obligation — processing purchases and meeting legal duties.

6. Data Retention

We and our partners keep data only as long as necessary for the purposes above or as required by law. Advertising/analytics identifiers are retained per each partner's retention periods; crash and diagnostic data is kept for a limited period. Profile data stored on your device remains until you delete it or uninstall the App.

7. Your Rights

Depending on where you live, you may have rights to access, correct, delete, port, object to, or restrict processing of your personal data, and to withdraw consent.

• EEA/UK (GDPR): the rights above, plus the right to lodge a complaint with your data protection authority.
• California (CCPA/CPRA): the right to know, delete, correct, and opt out of the "sale"/"sharing" of personal information and targeted advertising, and non-discrimination for exercising these rights.
• Other regions (e.g. LGPD, PIPEDA): equivalent rights may apply.

To exercise your rights, contact us at the email below. Because the App has no account, please include your advertising ID and device details so we can locate the relevant data.

8. Children's Privacy

The App is intended for users 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps.

9. Child Safety Standards (CSAE)

Mochi Chat has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). We are committed to Google Play's Child Safety Standards and to keeping the App free of any content or conduct that sexualizes, endangers, or exploits minors.

Prohibited conduct

The following are strictly forbidden anywhere in Mochi — including in messages you send, in prompts or instructions you give to an AI character, and in any content generated in a conversation:

• Creating, requesting, describing, soliciting, sharing, or promoting CSAM or any sexual content involving a minor (real, fictional, or AI-generated).
• Attempting to make an AI character role-play as a minor in a sexual or suggestive manner, or steering a conversation toward the sexualization of children.
• Grooming, enticement, sextortion, or any effort to sexualize, endanger, or exploit a child.
• Trafficking of, or advertising, any child for exploitation.

Our safeguards

• The App is intended for adults 18 and over and is not directed to children.
• AI characters are configured to refuse and shut down sexual or exploitative content involving minors.
• We act on reports of CSAE, which may include removing content and blocking access to the App.

Reporting and how to reach our child-safety contact

To report suspected CSAE, CSAM, or any child-safety concern involving Mochi, contact our child-safety point of contact at contact@tranquilmind.co. Please include enough detail (such as a description of the content and when it occurred) for us to investigate. We review such reports promptly.

Escalation to authorities

Where we identify apparent CSAM or credible child-safety threats, we will take appropriate action and escalate to the relevant authorities, including reporting to the National Center for Missing & Exploited Children (NCMEC) and/or local law enforcement as required by law. We cooperate with lawful requests in child-safety investigations.

10. International Data Transfers

Your information may be processed in countries outside your own, including the United States, where our service providers operate. Where required, we rely on appropriate safeguards (e.g. Standard Contractual Clauses).

11. Data Security

We use encryption in transit (HTTPS/TLS) and other reasonable technical and organizational measures. No method of transmission or storage is 100% secure.

12. Third-Party Content

Chat replies are generated by a third-party AI and are fictional. We are not responsible for third-party content, links, or services; please review their policies.

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with a new "Last updated" date. Continued use of the App means you accept the updated Policy.

14. Contact Us

Tranquil Mind Technology JSC
No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam
Email: contact@tranquilmind.co