Privacy Policy

Lingo Owl ("Lingo Owl", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Lingo Owl mobile application (the "App").

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Lingo Owl offers an optional sign-in via Google Sign-In. If you choose to sign in, we receive and store a unique authentication identifier (and basic profile information provided by Google, such as your email address) in order to create your account, save your learning progress, and sync it across your devices. You can delete this account and all associated data at any time — see Section 5 (Account & Data Deletion). If you do not sign in, the App can still be used and your data remains stored locally on your device.

1.2 Automatically Collected Information

We may collect limited non-personal information automatically, including:

• Device type, model, and operating system version
• App version and usage statistics
• Crash logs and performance data
• Anonymous advertising identifiers (e.g., GAID/IDFA where permitted)
• Approximate location (derived from IP address, not GPS) for ad targeting and analytics

1.3 User Content

Lingo Owl does not collect, store, or transmit any user-generated content or media files processed by the App to our own servers. All such content is stored locally on your device and remains under your control. AI-generated outputs (if applicable) may be processed via third-party AI providers — see Section 3.

2. How We Use Information

We use collected information to:

• Improve app functionality and performance
• Fix bugs and crashes
• Analyze usage trends
• Enhance user experience
• Display relevant advertising
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Advertising and Third-Party Services

The App may use third-party services such as advertising networks, analytics, and AI providers. These services may collect data in accordance with their own privacy policies:

• Google AdMob — Privacy Policy
• Firebase Analytics & Crashlytics — Privacy Policy
• Meta Audience Network — Privacy Policy
• AppsFlyer (attribution) — Privacy Policy
• Third-party AI providers (e.g., OpenAI, Replicate, GetImg) for AI features, where applicable

We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies.

4. Data Retention

We retain non-personal usage and crash data for up to 24 months for analytics purposes, after which it is automatically aggregated or deleted. Any media or content processed by the App is stored only on your device and is not retained by us.

5. Account & Data Deletion

If you sign in to Lingo Owl using Google Sign-In, we create an account associated with your authentication identifier and store your learning data (such as progress, XP, streaks, vocabulary, and study history) in our secure cloud database (Google Firebase) so it can be synced across your devices.

You have the right to delete your account and all associated data at any time. There are two ways to request deletion:

1. Delete directly within the app (recommended). Open the App and go to Settings → Delete Account (located just above the Log Out button). A confirmation dialog will ask you to confirm the action. Once you confirm, the App will permanently and immediately delete:

   • Your authentication account (Google Sign-In identity within Lingo Owl);
   • All of your data stored in our cloud database (Firebase): learning progress, XP, streaks, vocabulary, conversations, quiz attempts, and study history;
   • All data cached locally on your device.

   After deletion, you will be signed out and returned to the login screen. This action cannot be undone.

2. Request deletion by email. If you are unable to access the App or prefer to make a request manually, you may email us at contact@tranquilmind.co with the subject line "Account Deletion Request". Please send the request from the email address associated with your Google account so we can verify your identity. We will process verified requests and delete your account together with all associated data within 30 days, and confirm once completed.

Certain anonymized, aggregated analytics and crash data that are not linked to your identity may be retained in accordance with Section 4. Where we are legally required to retain specific records, we will retain only the minimum data necessary and delete it once the legal obligation expires.

6. International Data Transfers

Some third-party services (e.g., Google, Meta, AI providers) may process data in countries outside your residence, including the United States. By using the App, you consent to such transfers. Where required, these providers rely on Standard Contractual Clauses (SCCs) or equivalent mechanisms for cross-border data transfer.

7. Data Storage and Security

We implement reasonable technical and organizational security measures to protect information collected through the App. However, no method of electronic storage or transmission is 100% secure.

Any media files processed or generated remain stored only on your device. Lingo Owl does not upload or back up your files to our servers.

8. Children's Privacy (COPPA)

Lingo Owl is not intended for children under the age of 13 (or 16 in the EEA, where applicable). We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it promptly. Parents or guardians may contact us using the details in Section 12 to request review or deletion.

9. Your Rights Under GDPR (EU/UK Users)

If you reside in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — request a copy of data we hold about you
• Right to rectification — correct inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local Data Protection Authority

Our lawful bases for processing are: (a) your consent, (b) legitimate interests in operating and improving the App, and (c) compliance with legal obligations.

10. Your Rights Under CCPA / CPRA (California Users)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, or shared
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt out of the "sale" or "sharing" of personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising these rights

Do Not Sell or Share My Personal Information: Lingo Owl does not sell personal information for monetary value. We may share anonymized identifiers with advertising partners (Google AdMob, Meta) for interest-based advertising, which may be considered "sharing" under CCPA/CPRA. To opt out, contact us at contact@tranquilmind.co or disable personalized ads in your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Material changes will be highlighted in-app or on our website. The "Last Updated" date above will be revised.

Your continued use of the App after updates means you accept the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Email: contact@tranquilmind.co