Privacy Policy

FanCall ("the App", "we", "us", "our"), operated by Tranquil Mind Technology JSC, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the App, you agree to this Policy.

FanCall is an entertainment and prank app that lets you stage realistic-looking fake video calls and pre-scripted prank chats with fictional and public-figure characters. It is for fun and simulation only and does not provide real calls or messaging with any real person. You do not need to create an account to use the App.

1. Information We Collect

We do not ask you to create an account and we do not collect your name, email address, or contacts. The App collects the following automatically or in connection with the services below:

• Device and advertising identifiers — including the Android Advertising ID (AAID) / iOS identifier and device/app identifiers used for advertising, analytics, and fraud prevention.
• Approximate (coarse) location — derived from your IP address by our advertising and analytics partners for ad targeting and measurement. We do not request GPS/precise-location permission and do not collect precise location.
• App activity and usage data — in-app interactions and events (e.g. screens viewed, characters selected, calls scheduled) used for analytics and advertising.
• Crash logs and diagnostics — technical data about crashes and performance to help us fix problems.
• Purchase status — whether you hold an active subscription or lifetime unlock (processed by Google Play Billing; we do not receive or store your card or payment details).

2. How We Use Information

• To provide and operate the App and its fake-call/chat features.
• To show and measure advertising (including, where permitted, personalized ads).
• For analytics and to improve the App's content and performance.
• For fraud prevention, security, and abuse detection.
• To process and validate purchases and restore entitlements.
• To comply with legal obligations.

3. Third-Party Services

The App integrates the following third-party SDKs/services, which may collect and process data as described in their own privacy policies:

4. How We Share Information

We do not sell your personal information for money. We share data with the third-party services listed in Section 3 so they can provide advertising, analytics, attribution, and payment processing. Some advertising partners may use device/advertising identifiers and coarse location to serve personalized ads; under certain U.S. state laws (e.g. California) this may be considered a "sale" or "sharing" of personal information for targeted advertising. You can opt out as described in Sections 1, 3, and 7. We may also disclose information to comply with law, enforce our terms, or in connection with a merger, acquisition, or asset transfer.

5. Legal Bases (EEA/UK — GDPR)

• Consent — personalized advertising and analytics where consent is required (via the UMP/ATT prompt).
• Legitimate interests — core functionality, security/fraud prevention, and App improvement.
• Contract / legal obligation — processing purchases and meeting legal requirements.

6. Data Retention

We and our partners retain data only as long as necessary for the purposes above or as required by law. Advertising/analytics identifiers are retained per each partner's retention schedule; crash and diagnostic data are kept for a limited period to diagnose issues.

7. Your Rights

• GDPR (EEA/UK): access, rectification, erasure, portability, restriction, objection, withdrawal of consent, and the right to lodge a complaint with your data protection authority.
• CCPA/CPRA (California) and similar U.S. state laws: the right to know, delete, and correct; to opt out of the "sale"/"sharing" of personal information and targeted advertising; and to non-discrimination for exercising these rights.
• Other regions (e.g. LGPD, PIPEDA): equivalent rights under applicable local law.

Because the App has no accounts, please include your advertising ID and device details when you contact us so we can identify the relevant data. Contact us at contact@tranquilmind.co.

8. Children's Privacy & Child Safety Standards

The App is intended for users aged 13 and older and is not directed to children. We do not knowingly collect personal information from children under 13 (or the applicable age of digital consent in your region). If you believe a child has provided us data, contact us and we will delete it.

Child Safety Standards (CSAE). Tranquil Mind Technology JSC and FanCall maintain a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). We strictly prohibit any content or conduct that sexualizes, exploits, or endangers minors — across images, video, audio, and text — including grooming, sextortion, solicitation, trafficking, and any attempt to create, request, share, or promote such material.

To be transparent about how the App works: FanCall is a single-user entertainment experience. It does not provide user-to-user communication, live chat, messaging with real people, or the ability to upload or exchange user-generated content, and it does not use AI to generate conversational content — all "calls" and "chats" are pre-scripted fictional content that ships with the App. As a result there is no user-generated content for other users to see. Should we ever become aware of any attempt to misuse the App in connection with CSAE/CSAM, we will remove the offending capability, suspend access, and report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) and/or the appropriate local authorities, cooperating with law enforcement as required. We comply with applicable child-safety laws and align with the Google Play Child Safety Standards policy. If we introduce any real communication or user-generated-content features in the future, we will implement content moderation and an in-app reporting mechanism before doing so.

Child-safety point of contact: contact@tranquilmind.co.

9. International Data Transfers

Your information may be processed in countries other than your own, including the United States. Where required, we and our partners rely on appropriate safeguards (such as Standard Contractual Clauses) for these transfers.

10. Data Security

We use encryption in transit (HTTPS/TLS) and other reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Content

The App references fictional characters and public figures for simulation purposes and may link to third-party services. We are not responsible for the content or privacy practices of third parties; please review their policies.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with a new "Last updated" date. Your continued use of the App after changes take effect constitutes acceptance.

13. Contact Us

Tranquil Mind Technology JSC
No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam
Email: contact@tranquilmind.co