Privacy Policy
Aiko Chat ("the App", "we", "us", "our"), operated by Tranquil Mind Technology JSC, respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using the App, you agree to this Policy.
Aiko Chat is an AI companion app where you chat by text or voice with fictional adult AI characters. You do not need to create an account to use it.
1. Information we collect
We collect only the data needed to run the App, show ads, and improve the service. Data that leaves your device includes:
- Device & advertising identifiers — advertising ID and device/app identifiers used by our advertising and analytics partners.
- Approximate (IP-derived) location — a coarse, country/region-level location our ad and analytics partners derive from your IP address. We do not collect GPS/precise location.
- App activity & diagnostics — in-app events, feature usage, and crash logs / performance diagnostics used to keep the App stable and improve it.
- Chat content you send — the text of messages you type (and text transcribed from your voice) is sent to our AI chat provider to generate the character's replies.
Data that stays on your device (and is not transmitted to us):
- Voice input — speech is converted to text on your device using the operating system's speech recognition; we do not upload raw audio recordings.
- Profile photo / avatar — if you pick an image from your gallery as your avatar, it is stored locally on your device only and is not uploaded to our servers.
2. How we use information
- Provide and operate the App and its chat features.
- Generate AI character responses to the messages you send.
- Show advertising and measure its performance.
- Analytics, crash reporting, and product improvement.
- Fraud prevention, safety, and security.
- Comply with legal obligations.
3. Third-party services
The App integrates the following data-transmitting SDKs and services. Each processes data under its own privacy policy:
| Service | Purpose | Privacy policy |
|---|---|---|
| Google Firebase (Analytics, Crashlytics, Remote Config) | Analytics, crash reporting, configuration | firebase.google.com/support/privacy |
| Google AdMob (with mediation) | Advertising | policies.google.com/privacy |
| Meta Audience Network | Advertising (mediation) | facebook.com/about/privacy |
| Pangle (ByteDance) | Advertising (mediation) | pangleglobal.com/privacy |
| Liftoff Monetize / Vungle | Advertising (mediation) | vungle.com/privacy |
| Unity Ads | Advertising (mediation) | unity.com/legal/privacy-policy |
| ironSource | Advertising (mediation) | developers.is.com/ironsource-mobile/air/ironsource-mobile-privacy-policy |
| Mintegral | Advertising (mediation) | mintegral.com/en/privacy |
| AppLovin | Advertising (mediation) | applovin.com/privacy |
| Adjust | Attribution & marketing analytics | adjust.com/terms/privacy-policy |
| DeepSeek | AI chat responses (processes messages you send) | (processes the message text you submit to generate replies) |
Ad consent (UMP). Where required (e.g. the EEA/UK), we present a Google-certified consent message (UMP) before serving personalized ads, and your choice is passed to our ad partners.
Reset or opt out of the advertising ID. You can reset your advertising ID or opt out of ad personalization at any time in your device settings (Android: Settings → Google → Ads).
4. How we share information
We do not sell your personal information for money. We share data with the third-party services listed in Section 3 so they can provide advertising, analytics, attribution, and AI chat functionality; for legal reasons; or in a business transfer. Because our ads may be personalized, some U.S. state privacy laws may treat this sharing for targeted advertising as a "sale" or "sharing"; you can opt out via the ad-personalization controls described above.
5. Legal bases (EEA/UK — GDPR)
- Consent — personalized advertising and, where required, analytics.
- Legitimate interests — core functionality, security, fraud prevention, and product improvement.
- Legal obligation — compliance with applicable law.
6. Data retention
We keep data only as long as necessary for the purposes above or as required by law. Advertising, attribution, and analytics identifiers are retained according to each partner's retention periods; crash and diagnostic data are kept for a limited period. Chat message text is processed to produce replies and is not used to build an advertising profile.
7. Your rights
- GDPR (EEA/UK): access, correct, delete, port, object, restrict, withdraw consent, and lodge a complaint with your data protection authority.
- CCPA/CPRA (California): know, delete, correct, opt out of the sale/sharing of personal information and targeted advertising, and non-discrimination.
- Other regions (e.g. LGPD, PIPEDA): equivalent rights under your local law.
Because the App has no user accounts, when you contact us to exercise a right, please include your advertising ID and device details so we can locate any associated data.
8. Children's privacy & Child Safety Standards
The App is intended for users 18 years and older and is not directed to children. We do not knowingly collect data from children. If you believe a child has used the App, contact us and we will take appropriate action.
Child Safety Standards (CSAE)
Aiko Chat and its developer, Tranquil Mind Technology JSC, have a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM).
We strictly prohibit, across all text, images, audio, video, and AI-generated content:
- Any CSAM or content that sexualizes, endangers, or exploits minors;
- Grooming, sextortion, solicitation, or trafficking of minors;
- Any attempt to create, request, share, promote, or access such material.
This applies to both user input and AI-generated output. Every AI character is an adult fictional persona; requests to sexualize any character presented as a minor are forbidden and blocked. Our AI system is configured with content standards that refuse and filter sexual content involving minors.
Reporting and response. Users can report CSAE concerns or violations at any time by emailing our child-safety contact: contact@tranquilmind.co, or through the in-app report option available on chat messages. We review reports, remove violating content, and suspend access for violators. We report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) and/or local authorities as required.
We align with the Google Play Child Safety Standards policy and applicable child-safety laws.
9. International data transfers
Your data may be processed in countries other than your own, including the United States. Where required, we and our partners rely on appropriate safeguards (such as Standard Contractual Clauses).
10. Data security
We use encryption in transit (HTTPS/TLS) and reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure.
11. Third-party content
AI-generated responses are produced by an automated system and are fictional; they may be inaccurate and should not be relied upon as professional advice. We are not responsible for third-party links or content you may encounter; review their policies.
12. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with a new date. Continued use of the App after changes means you accept the updated Policy.
13. Contact us
Tranquil Mind Technology JSC No. 3, Alley 98, Vu Trong Phung Street, Thanh Xuan Ward, Hanoi City, Vietnam Email: contact@tranquilmind.co
© 2026 Tranquil Mind Technology JSC (@Tranquil Mind Technology JSC). All rights reserved.